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Custom AI Agents: Setting Clear Evaluation Criteria

2026-01-20
Custom AI Agents: Setting Clear Evaluation CriteriaBusiness Planning

Service update: Qrinux no longer offers AI & Automation as a service. This article is retained as general background. Our current services are Web Design & Development, SaaS Development, and CMS Solutions.

Evaluate a Tool Against a Specific Task

The label “agent” does not establish what a product can do reliably. If you are considering an external AI provider, ask for a precise description of the tasks, permissions, and boundaries involved.

Define Acceptance Criteria

  • What counts as a correct result?
  • Which actions need human approval?
  • How are incomplete or incorrect outputs handled?
  • Can activity be reviewed and responsibility assigned?
  • What happens if an integration or external service is unavailable?

Use Representative Examples

Ask the provider to demonstrate typical cases and difficult exceptions. Record the work required to supervise the tool, rather than judging it only by the time taken to produce an answer.

Avoid Unsupported Comparisons

Claims about hours saved or costs reduced need evidence from the actual workflow. Agree how any claimed benefit will be measured before making a wider commitment.

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